Refund Policy
Effective Date: January 1, 2025
At DEX Shop, we are committed to customer satisfaction and stand behind the quality of our premium digital technology products. This Refund Policy outlines the terms and conditions for returns, exchanges, and refunds for products purchased through our website at https://lihgter.com.
Our Satisfaction Guarantee: We want you to be completely satisfied with your purchase. If you're not happy with your product, we offer a 30-day return window for most items with a full refund or exchange option.
1. Return Eligibility
1.1 30-Day Return Window
Most products purchased from DEX Shop may be returned within 30 days of delivery for a full refund or exchange, subject to the following conditions:
- Product must be in original, unused condition
- Original packaging must be intact and undamaged
- All accessories, manuals, and documentation must be included
- Product must not show signs of installation or use
- Serial numbers must be intact and unaltered
- Protective seals and security tags must be unbroken
1.2 Extended Return Period
For purchases made during holiday seasons:
- Black Friday/Cyber Monday (November): Returns accepted until January 31
- Christmas Period (December 1-25): Returns accepted until February 15
- Extended return periods apply only to items in original, unopened condition
1.3 Non-Returnable Items
The following items cannot be returned unless defective:
- Products with broken seals on software or firmware
- Activated or registered products
- Custom-configured or personalized items
- Items marked as "Final Sale" or "Non-Returnable"
- Downloadable software or digital products (after download)
- Products damaged due to misuse or customer error
- Items without original packaging or missing components
2. Defective or Damaged Products
2.1 Arrival Inspection
Please inspect your order immediately upon delivery:
- Check for shipping damage to the outer packaging
- Verify all items are present and accounted for
- Examine products for any visible damage or defects
- Test products within 48 hours of delivery
2.2 Reporting Damage or Defects
If you receive a damaged or defective product:
- Shipping Damage: Report within 48 hours of delivery
- Manufacturing Defects: Report within 30 days of delivery
- Contact our customer support with your order number
- Provide photographs of the damage or defect
- Describe the issue in detail
2.3 Resolution for Defective Items
For verified defective or damaged products, we offer:
- Free replacement with expedited shipping
- Full refund including original shipping costs
- Repair service (if applicable and preferred)
- Store credit for equal or greater value
We will provide a prepaid return shipping label for defective items. No return shipping costs will be charged to the customer.
3. Return Process
Step-by-Step Return Process:
- Initiate Return Request
- Log into your DEX Shop account
- Navigate to "Order History"
- Select the order containing the item(s) to return
- Click "Request Return" and select reason
- Submit your return request
- Receive Return Authorization
- You will receive a Return Merchandise Authorization (RMA) number via email within 24 hours
- Email includes return shipping instructions and label
- RMA number is valid for 14 days
- Package Your Return
- Securely pack item in original packaging
- Include all accessories and documentation
- Print and attach RMA number to package
- Use adequate protective packaging
- Ship Your Return
- Attach the prepaid return label (for defective items)
- Drop off at designated shipping location
- Keep tracking number for reference
- Returns typically arrive within 5-10 business days
- Inspection and Processing
- We inspect returns within 2-3 business days of receipt
- You receive email confirmation once inspection is complete
- Refunds or replacements are processed immediately after approval
3.1 Return Shipping Costs
| Return Reason |
Shipping Cost Responsibility |
| Defective or Damaged Product |
DEX Shop (prepaid label provided) |
| Wrong Item Shipped |
DEX Shop (prepaid label provided) |
| Changed Mind / Not as Expected |
Customer (deducted from refund) |
| Compatibility Issues |
Customer (deducted from refund) |
Standard return shipping cost: €25.00 (deducted from refund when applicable)
4. Refund Methods and Timeline
4.1 Refund Methods
Refunds will be issued using the original payment method:
- Credit/Debit Cards: Refund to original card
- PayPal: Refund to PayPal account
- Bank Transfer: Refund to original bank account
- Cryptocurrency: Refund in EUR equivalent or original cryptocurrency (customer choice)
4.2 Refund Processing Time
| Processing Stage |
Timeline |
| Return received and inspected |
2-3 business days |
| Refund initiated |
1 business day after approval |
| Credit/Debit Card refund |
5-10 business days |
| PayPal refund |
1-3 business days |
| Bank Transfer refund |
5-7 business days |
Total refund timeline: 8-20 business days from return shipment
4.3 Refund Amount
The refund amount includes:
- Full product price
- Original shipping costs (only for defective/wrong items)
- Any applicable taxes
The refund amount excludes:
- Return shipping costs (unless defective/wrong item)
- Restocking fees (if applicable - see section 4.4)
- Extended warranty costs (non-refundable after 14 days)
4.4 Restocking Fees
A restocking fee may apply in the following situations:
- Opened products (non-defective): 15% restocking fee
- Products missing original packaging: 20% restocking fee
- Products missing accessories: Cost of missing items deducted
- Custom-configured items (special orders): 25% restocking fee
Note: Restocking fees do not apply to defective products or shipping errors.
5. Exchanges
5.1 Exchange Process
To exchange a product for a different item:
- Initiate a return request and select "Exchange" as reason
- Specify the replacement product desired
- Return the original product following standard return procedures
- Pay any price difference (or receive credit for lower-priced item)
- Replacement ships after original product is received and inspected
5.2 Exchange Eligibility
- Exchanges available within 30 days of delivery
- Original product must meet return eligibility criteria
- Replacement product must be of equal or greater value
- Exchanges for different models, colors, or configurations
5.3 Exchange Shipping
- Customer pays return shipping for original item (unless defective)
- Free standard shipping on replacement item
- Expedited shipping available for additional fee
6. Warranty Claims
6.1 Manufacturer Warranty
All DEX Shop products include a 3-year manufacturer warranty covering:
- Defects in materials
- Defects in workmanship
- Manufacturing errors
- Component failures under normal use
6.2 Warranty Claim Process
- Contact customer support with product details and issue description
- Provide proof of purchase and photos/videos of the issue
- Receive troubleshooting assistance
- If issue cannot be resolved remotely, receive RMA for repair/replacement
- Ship product using provided prepaid label
- Receive repaired or replacement product within 10-15 business days
6.3 Warranty Exclusions
The warranty does not cover:
- Damage from accidents, drops, or impacts
- Damage from liquid exposure
- Damage from improper use or installation
- Unauthorized modifications or repairs
- Normal wear and tear
- Cosmetic damage that doesn't affect functionality
- Software issues or compatibility problems
- Damage from power surges or electrical issues
6.4 Out-of-Warranty Service
Products outside the warranty period can still be serviced:
- Contact customer support for repair quote
- Diagnosis fee: €50 (waived if repair is performed)
- Repair costs vary by issue and product
- Customer pays shipping both ways
- Turnaround time: 15-20 business days
7. Special Circumstances
7.1 Wrong Item Received
If you receive the wrong product:
- Contact us immediately (within 48 hours)
- We provide prepaid return shipping
- Correct item ships immediately upon notification
- Expedited shipping at no extra charge
- Full refund option also available
7.2 Missing Items
If items are missing from your order:
- Report within 48 hours of delivery
- Verify against packing slip
- Missing items shipped at no charge
- Partial refund option if item no longer desired
7.3 Bulk/Business Orders
For orders of 10+ units:
- Custom return policy may apply
- Contact our business sales team
- Extended testing period available
- Flexible exchange options
- Dedicated account manager for returns
7.4 International Returns
For international customers:
- Same return policy applies
- Customer responsible for return shipping costs (unless defective)
- No refund of original international shipping fees
- Customer responsible for any customs duties on returns
- Extended processing time due to customs clearance
8. Cancellations
8.1 Order Cancellation
You may cancel your order:
- Before shipping: Full refund, no fees
- After shipping: Standard return policy applies
8.2 How to Cancel
- Log into your account
- View order details
- Click "Cancel Order" if option is available
- If order has shipped, follow return procedures
- Contact customer support for assistance
8.3 Cancellation Timeline
Orders can typically be cancelled:
- Within 2 hours of placement (automatic cancellation available)
- Before shipping (requires customer support contact)
- Refund processed within 5-7 business days
9. Store Credit
9.1 Store Credit Option
Instead of a refund, you may opt for store credit:
- Receive full product value as credit
- No restocking fees applied
- 10% bonus credit added
- Valid for 24 months from issue date
- Can be combined with promotions
- Transferable to other accounts
9.2 Using Store Credit
- Applied automatically at checkout
- Can be used for partial payment
- No cash value; non-refundable
- Viewable in account dashboard
10. Special Product Policies
10.1 Quantum Blockchain Core X1
- 30-day return period
- Must be unopened for full refund
- Activated units: 15% restocking fee
- Extended testing period available upon request
10.2 Neural Processor Gen-5
- 30-day return period
- Professional installation verification may be required
- Compatibility testing available before purchase
10.3 Holographic Display Matrix
- 30-day return period
- Professional calibration included with exchange
- Pixel warranty: 3 years (see warranty policy)
10.4 Cyber Interface Station
- 30-day return period
- Configuration backup service available
- Custom builds: 25% restocking fee if returned
10.5 AI Core Fusion Unit
- 30-day return period
- Firmware activation reset required for returns
- Extended evaluation period available for qualified customers
Important Notes:
- All returns must include original proof of purchase
- Items returned without RMA number may be refused or delayed
- DEX Shop reserves the right to refuse returns that don't meet criteria
- Fraudulent returns may result in account suspension
- Video unboxing recommended for high-value items
11. Contact Information for Returns
12. Policy Updates
We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The "Effective Date" at the top of this policy indicates when it was last revised.
Purchases made before policy changes will be subject to the policy in effect at the time of purchase.
Last Updated: January 1, 2025
Version 1.0
This Refund Policy is part of our Terms & Conditions and should be read in conjunction with our Privacy Policy. By making a purchase from DEX Shop, you acknowledge that you have read, understood, and agree to this Refund Policy.